*For damaged, missing, or delivered but not received packages shipped via FedEx, you must notify us within 15 days from the delivery date. * We are not responsible for lost packages on the way to us. We recommend using a tracking service when returning an item to avoid potential issues. As the picture shows, this is the lucky charm that is popular all over the world. We will issue a refund or exchange the product for another item as soon as we receive the item. You will be responsible for the shipping cost of the return, and please use your local post to avoid taxes. We will not be responsible for lost packages if you fail to inform us before return. The horseshoe has been considered to be a lucky item since ancient times. We’ve included some lucky charms of western origins into this list. We need to be notified within 30 days of delivery for all returns and exchanges. If Chinese or Feng Shui charms are not to your taste, don’t worry. Please note that the item needs to be unused, and if applicable, the packaging should be unopened. If you wish to return an item, please email will provide you with the return address.
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